Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with.
IT Service Management by Ernest Brewster, Aidan Lawes, Richard Griffiths John Sansbury ebook pdf epub mobi
IT Service Management reviews
IT Service Management ebook pdf epub mobi
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